Designing an app targeted towards individuals interested in NFTs

Icered is redefining social media for the web 3.0 era by creating an interactive and immersive experience for community building and knowledge sharing in the new decentralized metaverse.

My Role:

As a lead product designer, I collaborated closely with stakeholders, as well as both the back-end and front-end engineers.

Duration:

September 2021 - April 2022

- Opportunity

NFT technology is often complex, regardless of one's understanding. Many people do not fully understand what NFTs are and how they work, leading to improper use

- Challenges

For users who are not familiar with technology, NFTs can present a significant challenge

  • Technical complexity: The process of creating, buying, and selling NFTs often involves technical knowledge of blockchain technology, cryptocurrency wallets, and various digital platforms
  • Lack of clear guidelines: The NFT market is still relatively new and lacks clear regulations or standards, making it difficult for newcomers to navigate and assess the value of different NFTs.
  • High costs: The creation and transaction of some types of NFTs can be expensive due to the high gas fees associated with blockchain transactions.
- User Interviews

Learning new technology may require access to specialized resources, or training materials

Based on the user interviews, it was discovered which methods people use to learn new technology, their knowledge on NFT, and what challenges they face while learning it.

  1. Designers who lack familiarity with blockchain technology have reported feeling demotivated to pursue NFT art.
  2. Despite being familiar with blockchain technology, a software engineer has reported experiencing difficulties while setting up an NFT account.
  3. The older age groups responded that they never heard of what NFTs are.
  4. Search for design inspiration on social media platforms.
  5. Unable to set up an NFT account due to a time constraint and a complex sign-in process.
- Discovery

How could Icered serve as a gateway for creating and sharing NFTs?

The research results were used to generate personas, perform experiments, establish workflows, and build prototypes, which were then tested and improved through iterative processes. After analyzing the user research data, I identified two main user types, content creators and listeners, and identified their respective needs from our platform.
Our primary objective was to prioritize the release of the core features of the product in the market, followed by continuous quality improvement.

- Branding

The fundamental principles of the brand and a comprehensive design system

The design system provides flexible and modular design elements that can be easily integrated into new products and services, improving their quality and delivering better user experiences.

- Final Product

Establish a community for NFT enthusiasts and network with NFT creators

Allow creators to showcase their digital artwork, and other forms of digital assets as NFTs and connect with potential content creators, artists, buyers and collectors.

- Testing

Improving usability through ongoing testing of Icered app and development of new features

During the A/B testing, I identified issues with button placement and the flow in the video meeting, which has separate flows for moderators and listeners. In order for listeners to ask questions to the speakers, they need to obtain approval from the moderator. The moderator has a different interface than the listeners, allowing them to control the meeting by ending it or removing any abusive listeners.

- Learning 01

Be comfortable with uncertainty

When faced with ambiguity, take a step back and examine the problem from different angles. A fresh perspective can often reveal new insights and solutions. It's important to embrace ambiguity and stay open to possibilities, while also conducting research and actively listening to your users.

- Learning 02

Having an understanding of technical limitations is important

Being familiar with technical restrictions can help inform decisions and solutions, ensuring they are realistic and feasible. It's crucial to have a solid grasp of the technical aspects of a project or system, as well as any constraints or limitations, in order to deliver effective results.

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